Home
Business Type:
Rating:
Match:
Advanced Search

Frequently Asked Questions

Do I have to pay to access the system?

Q: Do I have to pay to access the system?

A: No. We provide the information free-of-charge to the Public.

How up to date is the information?

A: As up to date as it can be - we upload it every night from the central database.

Please note that it typically takes between 2 - 4 weeks from the date of the inspection for the council to process the information and notify the proprietor before they upload it to the central database.

Food Business not listed?

Q: What if the food business I am interested in is not listed?

A: It may be that no Inspection information is available (for example if the Food Business was new), or that details have not been uploaded yet. In certain cases, your local Council might decide to withhold details from the site. This might happen, for example, if there was a prosecution case pending. Contact your local Environment Health department for more information via the SEARCH page.

How does the search mechanism work?

Q: Do I have to enter something into every box? Can I enter part of a name etc?

A: You can enter as much or as little information (including none for a full search) into the search boxes as you like. The more information you enter, the more targeted the search. The less you enter, the more results you should get back.

What if I am a food business and I think the details being displayed are incorrect?

A: If you are concerned about the rating you have been given, or details about your name and address are incorrect, then contact your local authority as they are responsible for the collection and accuracy of the data.

If your would like to add your phone number, web link or a photo this can be done for free at www.scoresonthedoors.org.uk. For any other issues associated with the technical operation of site/apps, please send us an email. Please note: We cannot deal with issues regarding incorrect ratings. Our email address: support (AT) scoresonthedoors.org.uk

Who carries out the inspections and how often?

A: Local authorities are responsible for carrying out inspections of food businesses to check that they meet the requirements of food hygiene law. Depending on what they find, they may come back in 6 months or up to 3 years.

Not all businesses are given a rating. Some businesses such as a chemist selling sweets are considered low risk and therefore are not included in the scheme. These businesses are said to be ?exempt?.

Which food businesses are listed?

Q: Which food business details are listed?

A: All food businesses which have been rated under the national food hygiene rating scheme (FHRS) for England, Wales & N. Ireland and the food hygiene information scheme (FHIS) for Scotland.

If the business you are interested in is not shown, then you can make a request to the relevant local council for disclosure of Inspection records under FoI.

Incorrect data

Q: I am a proprietor and the information about my business appears to be incorrect, or not up to date. Who do I contact?

A: The information is maintained by your local council and NOT the providers of the IT/web hosting service. Select the authority which carried out your inspection from the SEARCH page. The service displays the details of those responsible for maintaining and updating the information.

The council's policy document will give details about the scheme, including how frequently the information is updated.

Where is my certificate?

A: Local councils are no longer obliged to provide certificates, however they are required to provide stickers. In Wales and in Northern Ireland (from 1 November 2016) it is compulsory to display them. England has started the process of preparing similar legislation.

What are the FSA National Schemes?

A: These are controlled by the Food Standards Agency and consist of the Food Hygiene Rating Scheme for England, Wales & N. Ireland and the Food Hygiene Information Scheme for Scotland. They tell you about the food hygiene standards in food businesses such as restaurants, pubs, caf?s, takeaways, hotels as well as supermarkets and other food retailers. The intention is to improve food hygiene standards.

Where does this information come from?

Q: Where does this information come from?

A: The information is a subset of the data held by Councils relating to Food Hygiene Inspections. Please note that TransparencyData assumes no responsibility for the accuracy of the information provided.

If you believe the information is incorrect in any way, please contact the relevant Environmental Health department. A link to their contact details is included on every premises result page.

How is the rating calculated in England, Wales and Northern Ireland?

A: It is expected that by the end of 2014 nearly every food business in the UK will be listed. All authorities in the UK (apart from Rutland) are now part of this scheme. In a very small number of cases, the latest inspection details will only be added after the next new inspection under the scheme.


A food safety officer from the local authority where the business is located inspects a business to check that it meets the requirements of food hygiene law. The officer will check:

* how hygienically the food is handled ? how it is prepared, cooked, re-heated, cooled and stored

* the condition of the structure of the buildings ? the cleanliness, layout, lighting, ventilation and other facilities

* how the business manages and records what it does to make sure food is safe

The hygiene standards are then rated on a scale of 0 - 5 where 5 is highest.

Are there other categories?

Yes - there are other ratings where one of the above ratings is not appropriate. These are:

Awaiting Inspection
This is normally for new businesses or where there is a new owner. They will be awaiting a food hygiene inspection and rating. They may display a sticker or certificate that says ?Awaiting Inspection?.

Exempt
Two types of food business are not given a food hygiene rating. These are (1) businesses that are low risk in terms of a food safety risk to public health or (2) child minders and businesses who carry out caring services at home.

How are the scores calculated?

A: The scores are calculated based upon the National Code of practice. The three scores achieved by the component scores are mapped onto an overall FHRS rating.

You can download the full Brand Guidance document which explains the detailed calculations here: http://www.food.gov.uk/enforcement/enfcomm/fhrssteeringgroup/hygieneratingsguidance/#.UO_PbXB9kW4




What are the component scores?

A: As well as the overall rating, you will see that for most businesses these are broken down further into the three components:


Structural compliance

The structure of the establishment (including cleanliness, layout, condition of structure, lighting, ventilation, facilities etc.).

The meanings of the scores are as follows:

Very Good = High standard of compliance with statutory obligations and industry codes of recommended practice; conforms to accepted good practices in the trade.

Good = High standard of compliance with statutory obligations and industry codes of recommended practice, minor contraventions of food hygiene regulations. Some minor non-compliance with statutory obligations and industry codes of recommended practice.

Fair = Some non-compliance with statutory obligations and industry codes of recommended practice. The premises are in the top 50 per cent of premises and standards are being maintained or improved.

Poor = Some major non-compliance with statutory obligations ? more effort required to prevent fall in standards.

Bad = General failure to satisfy statutory obligations ? standards generally low.

Very Bad = Almost total non-compliance with statutory obligations.

Food Hygiene and Safety

The food hygiene and safety procedures (including food handling practices and procedures, and temperature control), and, are assessed using the scoring system below:

Very Good = High standard of compliance with statutory obligations and industry codes of recommended practice; conforms to accepted good practices in the trade.

Good = High standard of compliance with statutory obligations and industry codes of recommended practice, minor contraventions of food hygiene regulations. Some minor non-compliance with statutory obligations and industry codes of recommended practice.

Fair = Some non-compliance with statutory obligations and industry codes of recommended practice. The premises are in the top 50 per cent of premises and standards are being maintained or improved.

Poor = Some major non-compliance with statutory obligations ? more effort required to prevent fall in standards.

Bad = General failure to satisfy statutory obligations ? standards generally low.

Confidence in Management

The actual performance of management is scored in on the basis of the results achieved and observed. A management that achieves good food hygiene performance, well understood by the workforce, should have achieved a good score.

Confidence in management is not meant to reconsider this aspect. It is to elicit a judgement on the likelihood of satisfactory compliance being maintained in the future.
Factors that will influence the inspector's judgement include:

- the "track record" of the company, its willingness to act on previous advice and enforcement, and the complaint history;
- the attitude of the present management towards hygiene and food safety; and
- hygiene and food safety technical knowledge available to the company (internal or external), including hazard analysis/HACCP and the control of critical points;
- satisfactory HACCP based procedures.

The meanings of the scores are as follows:

High = Good record of compliance. Access to technical advice within organisation. Will have satisfactory documented HACCP based food safety management system which may be subject to external audit process. Audit by Food Authority confirms compliance with documented management system with few/minor non-conformities not identified in the system as critical control points.

Good = Reasonable record of compliance. Technical advice available in-house or access to and use of technical advice from trade associations. Have satisfactory documented procedures and systems. Able to demonstrate effective control of hazards. Will have satisfactory documented food safety management system. Audit by Food Authority confirms general compliance with documented system.

Some = Satisfactory record of compliance. Access to and use of technical advice either in-house or from trade associations. May have satisfactory documented food safety management system.

Little = Varying record of compliance. Poor appreciation of hazards and control measures. No food safety management system.

No confidence = Poor track record of compliance. Little or no technical knowledge.
Little or no appreciation of hazards or quality control. No food
safety management system.

How is the rating calculated in Scotland?

A: All Scottish local authorities are part of the Food Hygiene Information System.

Local authority enforcement officers are responsible for inspecting food businesses to check that they meet the requirements of food hygiene law. These include the hygiene conditions and the management procedures in place for providing safe food.

What ratings are there?

The food hygiene inspection result reflects the hygiene standards found at the time of inspection by an enforcement officer from the business?s local authority. The ratings are:

- Pass and Eat Safe
- Pass
- Improvement Required

The Eat Safe scheme is separate to the Food Hygiene Information Scheme but compatible with it. Food businesses can apply and, if their hygiene standards are better than those required by law, they will receive the award.

Are there other categories?

Yes - there are other ratings where one of the above ratings is not appropriate. These are:

Awaiting Inspection
This is normally for new businesses or where there is a new owner. They will be awaiting a food hygiene inspection and rating. They may display a sticker or certificate that says ?Awaiting Inspection?.

Exempt
Two types of food business are not given a food hygiene rating. These are (1) businesses that are low risk in terms of a food safety risk to public health or (2) child minders and businesses who carry out caring services at home.

Can I get the full inspection report?

A: Yes. You can make a Freedom of Information request to the local authority that carried out the inspection. You can find the local authority?s contact details by looking on the details page for that business.

What if an owner or manager thinks the rating was unfair or wrong?

A: Yes but it is only possible if the improvements from the last inspection have been made. This can only be carried out once before the date of the next planned inspection. To ask for a re-visit, any food business should contact their local authority food safety team.

Who publishes Scores on the Doors?

A: This service is provided by Transparencydata based on information published by Local Authorities. If you have any queries with the content of the information displayed, you should contact the Local Authority.

If you are interested in receiving reports or a more in-depth analysis of the information published here then ask us about our reporting services by emailing us here: info @ transparencydata.co.uk.

Can I download reports in Excel format?

A: Yes.

1. We offer a range of standard and customisable reports which can be used by organisations prospecting to food businesses. They enable you to segment reports by type, geographical, food hygiene ratings and in many cases we can even predict the date of the next inspection. This last feature has proved a very useful 'opener' for any sales call - particularly if the food businesses inspection is due in the next few months!

2. For corporate clients, organisations such as JD Wetherspoon, KFC, Dominos, Tesco and Greene King use our software for performance monitoring. As well as creating portfolios of their own businesses for automated reporting, they can also benchmark themselves against their competitors.

For more information about licencing these services, please contact info @ transparencydata.co.uk