5-6 Tuesday Market Place
Dukes Head Hotel was awarded a Food Hygiene Rating of 5 (Very Good) by Kings Lynn & West Norfolk Borough Council on 10th November 2017.
Recently inspected - new rating to be published soon
The results and findings of the visit on Friday 8th November, were very disappointing to me. I want to stress our continued commitment to improving standards, and want to rebuild the trust, faith and confidence of our guests who will see the delivery of such a score to be unfitting of the standards of The Dukes Head Hotel.
Since re-joining the hotel as General Manager, we have made significant changes to the structure and direction of the Food and Beverage offering. This includes the employment of a new Head Chef, who has a wealth of experience, and who joined our team on Monday 11th November. He will be fundamental in improving not only our service delivery, but also to train and develop our junior team, installing an ethos that the highest standards of conduct are fitting for The Dukes Head, and Surya Hotels.
We have worked with our head office, to review and amend our core food handling policy, supported by SFBB and the advice provided during the visit. Subsequently, we have adapted and developed our procedures to ensure all deliveries, temperatures and date labelling systems are re-affirmed, and routinely recorded. Furthermore, these checks are monitored and spot checked in our internal audits.
We wish to ensure all patrons, and any concerned party that we are whole heartedy committed to upholding the high standards we, and the public expect to receive at The Duke's Head Hotel. We accept that our standards had fallen and we have taken prompt and immediate action to remedy the issues highlighted and look forward to being re-evaluated in the future. Should anyone wish to contact me directly they can contact me via email: firstname.lastname@example.org.
Information last updated 4th December 2019.
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